Privacy Policy desabet

1 Information We Collect

When you register an account or use the desabet platform, we may collect various categories of information to ensure a safe and smooth betting experience for you. This information is divided into two main types: information you provide directly and information collected automatically while you use our services.

Information you provide directly includes:

• Full name as shown on your identity card (MyKad)
• Valid identity card or passport number
• Date of birth for age verification (21 years and above)
• Active email address and mobile phone number
• E-wallet account details such as Touch 'n Go eWallet or DuitNow
• Bank account details for deposit and withdrawal processing via FPX
• Crypto wallet address for USDT, BTC or ETH transactions
• Any supporting documents requested during the account verification process

Information collected automatically includes your IP address, the type of web browser and operating system used, pages visited within the platform, session time and duration, as well as game activity data required for audit and fair play monitoring purposes.

2 Purpose of Information Collection

desabet collects your personal information solely for legitimate purposes that are necessary for providing responsible online betting services. We will not use your data for any other purpose without obtaining your prior consent.

The main purposes of data collection are as follows:

• Identity and age verification as part of the Know Your Customer (KYC) process
• Safe and fast processing of deposits and withdrawals
• Prevention of fraud, money laundering and suspicious activity
• Providing 24/7 customer support via live chat and email
• Sending account-related notifications, relevant promotions and bonuses
• Monitoring game activity for responsible gambling purposes
• Compliance with licensing requirements and reporting to regulatory authorities
• Ongoing improvement of the platform and user experience

3 Data Storage and Security

desabet stores your personal data on servers equipped with multi-layered security systems. We use 256-bit SSL encryption technology for all data transfers, and our servers are protected by industry-grade firewalls and intrusion detection systems that operate around the clock.

Your account password is stored in hashed format using modern cryptographic algorithms, meaning desabet staff themselves cannot view your password in its original form. This keeps your account secure even in the event of any unforeseen incident.

Data retention periods depend on the type of information and legal requirements. Financial transaction records are retained for the period set by our international licensing requirements for audit purposes. Data that is no longer needed will be securely deleted in accordance with industry standard procedures.

4 Sharing Information with Third Parties

desabet does not sell or disclose your personal information to third parties for marketing or commercial purposes. However, in certain situations required to operate our services properly, we may share data with selected and trusted third parties.

Information sharing only occurs in the following circumstances:

• Payment service providers that process Touch 'n Go eWallet, DuitNow, FPX and crypto transactions on our behalf
• Game software providers and casino platform providers that require session data for technical operations
• Regulatory authorities and licensing bodies that have legal authority to request such data
• Law enforcement agencies when required by a court order or applicable law
• Third-party identity verification services used during the KYC process

All third parties involved are bound by strict data confidentiality agreements and are required to comply with security standards comparable to those of desabet. We are not responsible for the privacy practices of third parties operating outside our control.

5 Cookies and Tracking Technologies

The desabet platform uses cookies and similar tracking technologies to improve the user experience, analyse website traffic and ensure the system operates at its best. Cookies are small text files stored on your device when you visit our website.

desabet uses several categories of cookies as follows:

• Session cookies required to maintain your logged-in status throughout your gaming session
• Preference cookies that store your chosen language and display settings
• Analytics cookies that help us understand how users interact with the platform for improvement purposes
• Security cookies used to detect and prevent fraudulent activity

You can manage cookie settings through your web browser. Please note that blocking all cookies may affect certain functions of the desabet platform, including the ability to log in to your account.

6 Your Rights as a User

desabet respects and acknowledges your rights over your own personal data. As a registered user, you have the following rights which you may exercise at any time:

• The right to access a copy of the personal information we hold about you
• The right to correct any information that is inaccurate or out of date
• The right to request deletion of your personal data, subject to legal and licensing requirements
• The right to object to the processing of your personal data for certain purposes
• The right to withdraw consent previously given at any time
• The right to request restriction of processing of your data in certain circumstances
• The right to receive your data in a machine-readable format for transfer to another provider

To exercise any of the above rights, please contact the desabet customer support team via live chat or our support email. We will process each request within a reasonable timeframe and provide you with a written response.

7 International Data Transfers

As desabet operates under international licensing, your data may be processed or stored on servers located outside Malaysia. Such data transfers are only carried out to jurisdictions with an adequate level of data protection, or with appropriate contractual safeguards in place to protect your information.

We ensure that all international data transfers comply with recognised data protection standards, and that data recipients outside Malaysia are bound by confidentiality and security obligations comparable to our privacy policy.

8 Children and Underage Users

desabet services are strictly for users aged 21 and above. We strictly prohibit individuals below the prescribed age limit from registering or using our platform in any capacity.

As part of the account verification process (KYC), desabet conducts age checks on all new users using valid identity documents. If we find that false information has been provided regarding age, the account concerned will be terminated immediately and any remaining balance may be forfeited in accordance with our Terms and Conditions.

We do not knowingly collect any personal information from children. If we find that a child's information has been collected without the knowledge or consent of a guardian, that data will be deleted immediately.

9 Changes to This Privacy Policy

desabet reserves the right to update or modify this Privacy Policy from time to time in line with changes in law, licensing requirements, or improvements to our services. Any material changes will be communicated to registered users via email or in-platform notifications.

The effective date of the latest version of this Privacy Policy is shown at the top of this document. By continuing to use the desabet platform after any changes take effect, you are deemed to have accepted and agreed to the updated terms. We encourage you to review this page periodically.

If you do not agree with the changes made, you have the right to close your account and request a withdrawal of your account balance in accordance with the procedures set out, subject to the Terms and Conditions in force at that time.

10 How to Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, the desabet team is ready to assist you through the following channels:

• 24/7 live chat directly within the desabet platform in Malay and English
• Support email: [email protected]

Our customer service team operates around the clock throughout the year and will respond to your enquiries promptly. For data protection issues that require serious attention, we recommend using email so that all communication can be properly documented.

We are committed to handling every privacy enquiry with full professionalism and complete confidentiality. Your trust is the foundation of our relationship as a player and a platform.